Help & support

Tell us what happened and we will help investigate.

What to include

Your iOS version, app version, steps to reproduce and relevant screenshots. Avoid unnecessary private photos or sensitive information.

Photos unavailable?

Check Photos access in iOS Settings. Apple may need to retrieve cloud media; scans may skip cloud-only content.

Deletion and recovery

Check Recently Deleted in Photos. The app cannot guarantee recovery of permanently deleted content. iCloud Photos may synchronize deletion across devices.

Operator

Beijing Crazy Creative Technology Cultural Media Co., Ltd